Shipping policy
Shipping Policy
MyDesignDream
At MyDesignDream, every item is made especially for you. Please review our shipping policy below to understand how your order is processed and delivered.
Order Processing Time
All of our products are custom-made to order.
• Production time: 3–5 business days
• Production begins shortly after your order is placed and confirmed.
Please note that production time does not include shipping time.
Shipping Time
Once your order has completed production and is shipped:
• Estimated delivery time: 7–15 business days
• Delivery times may vary depending on your location, customs clearance, and local carrier conditions.
Total Estimated Delivery Time
In most cases, you can expect to receive your order within:
10–20 business days
(Production time + shipping time)
Shipping Confirmation & Tracking
• Once your order ships, you will receive a shipping confirmation email with tracking information.
• Tracking details may take 24–72 hours to update after shipment.
International Shipping
We ship to many countries worldwide. International shipments may be subject to:
• Customs inspections
• Import duties, taxes, or fees (if applicable)
These charges are determined by local authorities and are the responsibility of the customer.
Delays
While we strive to deliver your order on time, occasional delays may occur due to factors beyond our control, such as:
• Customs processing
• Weather conditions
• Carrier disruptions or peak seasons
We appreciate your patience and understanding in such cases.
Incorrect Address
Please ensure that all shipping information is accurate at checkout.
• MyDesignDream is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Questions About Your Shipment?
If you have any questions about your order or shipping status, feel free to contact us at:
Thank you for choosing MyDesignDream.
We appreciate your trust in our custom-made products and look forward to creating something special just for you.